Expert Remote Support
A technical malfunction does not always require a Service Engineer to visit your site. The Spierings Support Desk provides fast and expert remote assistance, allowing issues to be assessed and resolved safely and efficiently.
Our specialists support crane operators in their own language and use modern communication tools together with Spierings Smart Connect to gain real-time insight into the crane’s technical status. This enables many issues to be resolved remotely or allows a service visit to be prepared as efficiently as possible.
This helps create a safer working environment, minimizes downtime, and ensures your Spierings crane is back to full operational performance as quickly as possible.
Support with Smart Connect
The Support Desk uses Spierings Smart Connect. This platform enables our specialists to monitor the crane’s technical status in real time and immediately determine the appropriate course of action.
With live insight into fault notifications, crane status, and lifting load, issues can be diagnosed more quickly. In many cases, this eliminates the need for an on-site visit or allows a Service Engineer to prepare as efficiently as possible.
Smart Connect also enables software updates to be carried out and, where necessary, crane settings to be adjusted safely and remotely. This ensures your crane always benefits from the latest functionalities and continues to perform at its best.
When can you contact the Support Desk?
Our Support Desk is available to assist with technical questions, malfunctions, and remote support. You can contact us for:
- Telephone and WhatsApp support for technical questions and malfunctions
- Remote support via Smart Connect for fast and safe diagnostics
- Remote software updates to ensure your crane always has the latest functionalities
- 24/7 emergency support in unsafe situations
Safety Comes First
Safety is always the top priority when dealing with a technical malfunction. Thanks to Spierings Smart Connect, our specialists can assess the crane’s technical status in real time without any immediate work being carried out on the crane. This provides a clear understanding of the situation, allowing the safest course of action to be determined based on real-time data rather than assumptions.
In many cases, a malfunction can be diagnosed or resolved remotely. If an on-site visit is required, the Service Engineer already has the necessary information in advance. This allows the correct parts, tools, and preparation to be arranged before arriving on site, reducing downtime and ensuring the work can be carried out safely, efficiently, and under controlled conditions.
Assessing malfunctions remotely also helps prevent unnecessary service visits. This reduces travel, lowers CO₂ emissions, and contributes to a more efficient service operation. When an on-site visit is required, better preparation ensures the right parts and tools are available immediately, resulting in a faster and more effective repair.
Working Together with the Service Desk and Parts Desk
The Support Desk is your first point of contact for technical questions and malfunctions. If an issue cannot be resolved remotely, we coordinate directly with the Service Desk to schedule a Service Engineer. If parts are required, the Parts Desk ensures that the correct genuine Spierings parts are made available as quickly as possible.
Thanks to the close cooperation between the Support Desk, Service Desk, and Parts Desk, diagnostics, parts supply, and service are seamlessly integrated. This enables us to get your Spierings crane back to safe and maximum operational performance as quickly as possible.
Personal and Trusted Support
Contact the Support Desk
Do you have a technical question or need assistance with a malfunction? Our specialists are ready to provide fast and safe diagnostics, helping to get your Spierings crane back to full operational performance as quickly as possible.
Monday to Friday: 07:00 – 18:00
Saturday: 07:30 – 12:00
+31(0)412 69 77 87
support@spieringscranes.com
For vehicle repair and maintenance information, including OBD-related inquiries, please contact us using the email address above.